Icd11 Privacy Policy — User Data Protection
Icd11 respects the privacy of every user. This policy clearly outlines the types of data we collect, how we use it, and your rights as a user of this platform in Malaysia.
Effective date: 1 January 2026. This policy applies to all registered users and visitors of the icd11 website.
What information does icd11 collect from you?
Icd11 collects various types of data when you register, use the platform, or interact with our services. This data collection is necessary to keep the platform running securely and to deliver a relevant experience to you.
Your full name, email address, phone number, date of birth, and other identity information provided during registration. This information is used to verify your identity and manage your account.
Transaction details in MYR (RM), including deposit and withdrawal records. Bank account numbers and e-wallet details are stored in encrypted form and used solely for processing transactions.
IP address, device type, operating system, web browser, and language settings. This data helps us detect suspicious access and optimise the platform display for your device.
Records of in-platform activity, including games played, bets placed, session duration, and interactions with platform features. This data is used to improve the user experience and detect unusual usage patterns.
Session cookies are used to maintain your logged-in status. Analytics cookies help us understand how users interact with the platform. You can manage cookie settings through your browser, though this may affect certain features.
Records of email correspondence and interactions with the support team are retained for dispute resolution, future reference, and service quality improvement.
How is your data used?
Data collected by icd11 is used responsibly and solely for purposes related to platform operations and user experience. We do not use your data for unrelated purposes without your consent.
- Verifying your identity during registration and fund withdrawals.
- Securely processes deposits and withdrawals in MYR.
- Detecting and preventing fraud, money laundering, and suspicious account activity.
- Sending important notifications related to your account, transactions, and policy updates.
- Improving platform functionality based on user behaviour patterns.
- Complying with applicable legal and regulatory obligations.
How is your data stored and protected?
Encryption and technical security
All data transmitted between your device and icd11's servers is protected with industry-standard SSL (Secure Socket Layer) encryption. Sensitive data such as payment details and passwords are stored in encrypted form and cannot be read even by internal staff without specific authorisation.
Icd11 servers are protected by multiple layers of access controls, intrusion detection systems, and regular data backups. Access to user data is restricted to staff who require it solely for legitimate operational duties.
Data retention period
Icd11 retains active account data for as long as the account remains active, and for the period required after account closure to fulfil legal obligations and resolve any outstanding claims.
Activity logs and transaction data are retained in accordance with compliance requirements. When data is no longer needed, it is deleted or anonymised following secure data disposal procedures to ensure your personal information cannot be recovered.
Is your data shared with others?
Icd11 does not sell users' personal data to any third party for marketing or commercial purposes. However, in certain situations, some data may be shared with specific parties for legitimate operational purposes:
Required transaction information is shared with approved payment service providers — such as banks and e-wallet operators — to process deposits and withdrawals in MYR. These providers are bound by strict confidentiality agreements.
Icd11 may be required to disclose user information to relevant authorities when presented with a court order, legal investigation, or valid regulatory compliance obligation. Such disclosures are made strictly to the extent required by law.
Some technical data may be shared with infrastructure service providers such as server hosting and platform analytics. All such providers are bound by strict data protection terms and are not permitted to use the data for their own purposes.
Icd11 does not share, sell, or rent users' personal data to advertising companies, data brokers, or any third parties for marketing purposes unrelated to our platform's operations.
Your rights as an icd11 user
As an icd11 platform user, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team by email at [email protected].
- Right to Access
- You have the right to request a copy of the personal data icd11 holds about you. Requests will be processed within a reasonable timeframe, subject to identity verification.
- Right to Rectification
- If your personal data is inaccurate or out of date, you have the right to request a correction. You may also update certain information directly through your account settings on the icd11 platform.
- Right to Erasure
- You may request account closure and deletion of your personal data. Such requests are subject to legal retention obligations, which may require certain data to be kept for a specified period after closure.
- Right to Object to Processing
- You may object to the processing of your data for certain purposes that are not legally required or essential to account operations. Any objection will be reviewed and responded to within the stipulated timeframe.
Policy updates and how to contact us
Privacy policy updates
Icd11 reserves the right to update this Privacy Policy at any time to reflect changes in privacy practices, legal requirements, or new platform features. When significant changes are made, users will be notified via in-platform notifications or by email to their registered address.
The effective date shown at the top of this page will be updated whenever changes are made. Continued use of the icd11 platform after changes are published constitutes your acceptance of the updated policy.
Contact our privacy team
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
Support email: [email protected]
Our team will respond to privacy-related enquiries within 5–7 business days. For other general enquiries, visit the FAQ us first.
Your data is safe with icd11
We are committed to protecting your privacy every step of the way. Register or log in and enjoy the icd11 entertainment platform with full confidence that your information is handled responsibly.